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Alloy Wheel Refurbishment FAQ’s

Q:Can you match the colour of my wheel?

A:This is not a problem and we have most colours pre mixed on board however our technicians have the ability to match on board.

Q:Can you repair corrosion on an alloy wheel?

A:This is not a common practice and corrosion will always return at some point.

Q:Do you have locking wheel nuts?

A:No, You must ensure you have these when we arrive as we will need to remove the wheel from the car regardless of the size of the damage.

Q:Why do you need a power supply?

A:All our paint and wheel vans require 240v supply to carry out a repair. We have long extension leads ready.

Q:Should I have the wheels clean before the repair/Refurbishment?

A:Yes, This will greatly aid the quality and efficiency of the repair.

Q:Can you repair diamond cut wheels?

A:Yes in certain circumstances. Photos are required in advance of us visiting you so as not to waste your time or ours.

Q:How do I know if my wheels are of a diamond cut nature?

A:If the wheel is of a highly polished mirror like finish there is a good chance of this, If you look closely at the wheel and if you can see lots of tiny scores in the metal (similar to a traditional vynal record) then it will be Diamond Cut. It is these markings that are created when the wheel is on a lathe. We would estimate that it is less than 10% of alloy wheels that are Diamond cut and they are usually on top end prestigious vehicles only.

Q:I am still unsure about this?

A:This is understandable and not a problem, either send us a photo where we can assess or we contact us and we can get the technician to tell you by finding out what vehicle and model you have.

Q:Can you change the colour of the wheels?

A:Yes, However for a perfect result we would like to either take the wheels away or you bring them or the car to us. From this we can remove the tyre and ensure the wheel is fully repainted and not just the fascia.

Q:Can you repair the rear of the wheel?

A:Yes

Q:Can you repair buckled or cracked wheels?

A:No but we can organise this for you through a partnership company. In many circumstances we do advise you replace the wheel due to safety reasons.

Q:Can you repair split rims?

A:Yes in most cases. 

Q:What sort of products do you use?

A:We only use Branded and UK compliant products. We do not use any illegal or parallel non environmentally friendly products.

Q:How do you dispose of any waste?

A:We are registered for hazardous waste removal and all products/waste are disposed of in the correct manner as advised by the Environment Agency.

Q:How soon after the repair can I drive the car?

A:As soon as we are finished you are able to drive it but we advise you leave it for a few hours. 

Q:When can I wash the car?

A:It is recommended that you leave this for 48 Hours. Whilst the paint is touch dry it will still be curing for a little while longer. Avoidance of moisture and pressure washers is strongly advised to help prevent any faults occurring. 

Q:How long will the repair take?

A:This is the How longs a piece of string question! The answer is dependent upon the size of the damage and of the wheel. We can say that a simple standard repair as what you see on our Alloy wheel page will be approx. 1hour, If you have more than 1 wheel time is usually reduced for the 2nd,3rd etc.

Q:How long does it take to dry?

A:Fully hardened – 48 hours although touch dry, 30 minutes.

Q:What qualifications do your Technicians have?

A:All of our Technicians go through an IMI (Institute Motor Industry) and QAA (Quality Assured Award) programmes which ensure our technicians work to a regulated process. Our technicians will have this certificate on board their vehicle for you to see.

Q:I understand that there are 5 day courses out there?

A:There are yes however they will only teach you the basic principles. There is not one course or person that can be an expert after 5 days. Ensure you find out any technician/companies experience in advance!

Q:I've had a cheaper quote can you match it?

A:You will always find someone cheaper in any industry but the question is, Will they do a good repair and what experience do they have? There are many Rogue traders out there that will do something Cheap and have often just done a week’s training! We pride ourselves on quality and our charges are correct in terms of value and quality.

Q:I have Lacquer peeling on my car, Can you fix it?

A:This sounds like it has had a poor repair in the past and that the area was not prepared correctly. We would need to assess to give you a firm answer.

Q:Do you work weekends?

A:All of our Technicians work Monday to Friday however weekends can be arranged by prior notice however they do get booked up quite quickly. Our Office can help if your local technician is unavailable.

Q:Does someone need to be at the address for keys and payment?

A:Yes they will need to be there and the keys will be required as well as for satisfaction signatory and payment. 

Q:Should I receive a Receipt/Invoice?

A:Yes and please ensure the technician leaves this with you, this is your only form of Guarantee.
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