Glass Repair

Q: Do you replace windscreens?
A: No repairs only.

Q: Can you bill my insurance company directly?
A: If we have prior authority from them yes otherwise it is normal practice that you pay us and then they will reimburse you upon production of your receipt/Invoice.

Q: Will this cost me or lose me my No claims Bonus?
A: You will have to check with your insurer however they often have a statement that they will allow repairs to be done and NOT affect your claims. Insurance Companies prefer to have a repair done rather than replacement as it is cheaper for them.

Q: Will my windscreen be weakened as it has had a repair?
A: No, The resins that we use conform to British Standards and are often stronger than the original glass itself.

Q: How long will a repair take?
A: This is usually no longer than half an hour.

Q: Can we repair cracks in windscreens?
A: Normally up to 40mm maybe longer depending on the damage.

Q: Can we polish out scratches in windscreens?
A: No as a rule scratches being polished out can sometimes distort the glass and often only minor scratches can be repaired. We therefore do not offer this as a service.

Q: Do you work weekends?
A: All of our Technicians work Monday to Friday however weekends can be arranged by prior notice however they do get booked up quite quickly. Our Office can help if your local technician is unavailable.

Q: Does someone need to be at the address for keys and payment?
A: Yes they will need to be there and the keys will be required as well as for satisfaction signatory and payment.